Teams for Notiqoo

Teams for Notiqoo – Shared Inbox and Team Collaboration for WhatsApp Support

Streamline your WhatsApp communication with Teams for Notiqoo, a powerful extension built exclusively for Notiqoo Pro users. Features include a shared inbox, chat assignment, role-based access, and a responsive web app for desktop and mobile. Empower your team to collaborate efficiently and stay connected—wherever they are.
Requires an active Notiqoo Pro installation.

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Key Features for Efficient Team Collaboration

Shared Inbox for Teams

Bring all customer chats into a centralized dashboard, enabling seamless collaboration between Admins and Operators. No more scattered conversations—everything is organized and accessible.

Team-Based Chat Assignment

Assign chats to the right team member effortlessly. Choose between manual assignment for full control or automate the process with random or first-serve distribution.

Performance Monitoring Tools

Track key metrics like response time, chat distribution, and Operator activity. Gain insights that help improve customer service and team efficiency.

Mobile & Desktop Access

Operators and Admins can manage chats on the go. The web app is optimized for both mobile and desktop use—your team stays productive anywhere.

Role-Based Access Control

Role-Based Access Control allows you to define user permissions within the team. Admins have complete access to manage all chats and settings, while Operators are restricted to viewing and responding only to their assigned conversations. This ensures that sensitive data is kept secure and that Operators can focus on their tasks without distractions.

Flexible Assignment Modes

Flexible Assignment Modes provide you with various options for distributing chats to your team. Admins can manually assign chats to specific Operators or use automated methods. With the Random mode, chats are distributed evenly among available Operators. Alternatively, the First Serve mode assigns chats based on which team member becomes available first. These options help balance workloads and ensure that no customer query is left unanswered.

How It Works

  1. Admins create teams and assign Admins and Operators from the WordPress dashboard.
  2. Chats are manually or automatically assigned to Operators.
  3. Operators log in via the web/mobile app and respond only to their assigned chats.
  4. Admins monitor performance and manage workloads in real time.

User Roles

Admins
  1. Access all chats

  2. Assign chats to team members

  3. Configure settings and monitor performance

Operators
  1. View and respond only to assigned chats
  2. Use quick replies to enhance speed and consistency

Frequently Asked Questions

Do I need Notiqoo pro to use Teams for notiqoo?

Yes, Teams for notiqoo is an extension and requires Notiqoo Pro to function.

No, Operators can only access and respond to chats assigned to them.

Yes! The plugin includes a web app that can be accessed from both desktop and mobile.

Chats can be assigned randomly or on a first-serve basis, depending on the settings you choose.

No, each chat can only be assigned to one Operator at a time to ensure clarity and responsibility.

We currently do not offer a free trial for Team for Notiqoo, but you can explore a demo or see it in action with Notiqoo Pro.