Features of Notiqoo Teams

• Shared Inbox for Teams: All customer chats are gathered in a centralized dashboard, making it easy for both Admins and Operators to collaborate and manage conversations seamlessly.

• Team-Based Chat Assignment: Admins can assign chats manually or automate chat distribution using options like random assignment or first-serve. This ensures that each chat is assigned to the right team member.

• Performance Monitoring Tools: Track essential metrics such as response times, chat distribution, and Operator performance to improve team efficiency and customer service.

• Mobile & Desktop Access: Operators and Admins can manage chats anytime, anywhere. The web app is optimized for both mobile and desktop use, ensuring productivity on the go.

• Role-Based Access Control: Admins have full control over chats and settings, while Operators can only view and respond to their assigned chats. This ensures secure access and keeps Operators focused on their tasks.

• Flexible Assignment Modes: Choose between manual chat assignment, random distribution, or first-serve methods to ensure that chats are handled efficiently and no customer inquiry is missed.