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Go to Notiqoo → Settings → Abandoned Cart

The Abandoned Cart feature in Notiqoo Pro helps recover lost revenue by sending personalized WhatsApp template messages to users who leave items in their cart without completing the purchase.

• It detects abandoned carts based on WooCommerce order statuses like Pending Payment.
• You can define additional statuses using a custom filter.
• Set a cutoff time (default: 20 minutes) after which an inactive cart is flagged as abandoned.
• Enable reminders, offer discount coupons, or trigger webhooks for external system integration.

Key Features:

• Define which order statuses are considered abandoned using a customizable filter.
• Create and delete abandoned cart coupons directly from the settings.
• Schedule template messages at specific intervals and attach custom coupons using advanced filters.

You can customize WooCommerce statuses for abandonment using the following custom hook:

$statuses = apply_filters('woom_abandonment_status', ['your-statuses']);

In the Abandoned Order Settings of Notiqoo, there are 3 key custom hook:

1. nq_abandoned_order_created

This filter defines which WooCommerce orders should be marked as abandoned.
Usually, it checks for orders with the pending payment status, meaning the customer started checkout but didn’t finish the payment.

2. nq_abandoned_order_recovered

This filter decides which orders are marked as recovered.
If the customer completes the payment later, the order status changes (like to completed), and the order is marked as recovered.

3. nq_abandoned_order_lost

This filter sets the rule for when an abandoned order is considered lost.
If no payment is completed within a specific time (like failed), the order moves to the lost stage.

These custom hooks help you track the full journey — from abandoned to recovered or abandoned to lost — based on actual WooCommerce order statuses.
This makes it easier to send the right WhatsApp messages and improve your recovery strategies.

Notiqoo Abandoned Status Overview

This section gives a clear summary of your store’s abandoned cart activity. You can easily track which orders were abandoned, which were recovered, and the total revenue you could or did recover and also lost orders.

• Today: View today’s abandoned cart activity, including orders abandoned and revenue recoverable today.
• Yesterday: See a summary of all abandoned and recovered orders from yesterday’s activity.
• Last Week: Track your store’s abandoned cart performance over the past 7 days to measure recovery trends.
• Last Month: Get insights into abandoned, recovered, and lost orders from the previous month to improve your long-term strategy.

Example Use

Use this dashboard to keep an eye on your WooCommerce abandoned cart performance. By checking daily, weekly, or monthly status, you can improve your follow-up strategy and increase recovered sales easily.

📺 Watch the video tutorial to learn how to set up