WhatsApp Flow for Hotels & Resorts

Create Seamless Guest Experiences on WhatsApp with Notiqoo

Running a hotel or resort means providing quick responses, managing guest enquiries efficiently, and delivering personalized experiences even before check-in. With Notiqoo’s WhatsApp Flow feature, you can do all this — directly inside WhatsApp.

What Is a WhatsApp Flow?

WhatsApp Flows is a powerful feature of the WhatsApp Business Platform that allows you to create interactive and guided experiences for your customers.

Think of it as your hotel’s virtual concierge — available 24/7 inside WhatsApp. Guests can browse rooms, submit booking details, share preferences, or even schedule services without leaving the chat.

A WhatsApp Flow can include:

• Automated messages
• Interactive buttons
• Selectable lists
• Custom input forms

Together, these elements create dynamic guest journeys that simplify communication and enhance satisfaction.

Why Use WhatsApp Flows for Your Hotel?

For hotels or resorts using WooCommerce-based booking systems, WhatsApp Flows unlock new ways to connect and engage:

1. 🛏 Booking assistance – Guide guests to choose the right room type and packages.
2. 🍽 Food & dining preferences – Collect meal preferences before check-in for better hospitality.
3. 🧳 Personalized guest experiences – Gather stay duration, special requests, or occasion details.
4. 📅 Reservation management – Let customers confirm or modify bookings right in chat.
5. 💌 Lead capture – Collect enquiry details for follow-ups or promotional campaigns.

Instead of one-way messages, you can now have interactive conversations that make guests feel heard, assisted, and valued.

How a Hotel Can Use WhatsApp Flows

Step 1: Create an “Enquiry & Booking” Flow

Design a flow that greets potential guests and collects their booking requirements.

Example:

👋 Hello! Welcome to Sunview Resort. How can we assist you today?

• Room availability enquiry
• Book a room
• Check amenities

If the guest selects “Book a room,” the next step could ask:

“What kind of stay are you looking for?”

• Deluxe Room
• Family Suite
• Honeymoon Villa

After their choice, you can display package details, pricing, and links to confirm bookings — all within WhatsApp.

Step 2: Collect Guest Details and Preferences

Add a form to capture essential information during an enquiry or pre-booking stage:

• Name and contact details
• Check-in & check-out dates
• Number of guests
• Preferred room type
• Budget range

This information gets stored automatically in your Notiqoo Dashboard, allowing your team to follow up or send tailored offers later.

Step 3: Gather Food & Dining Preferences Before Check-In

Once the booking is confirmed, use another flow to collect guests’ dining preferences:

Example:

“Hi {{name}}, we’re excited to welcome you! To make your stay more comfortable, could you share your food preferences?”

• Vegetarian
• Non-Vegetarian
• Vegan
• Jain Meals

You can also include questions like:

“Would you like to pre-book any meals or breakfast packages?”

“Do you have any food allergies we should know about?”

This helps your hotel staff prepare in advance, offering a personalized dining experience and reducing last-minute coordination.

Step 4: Handle Guest Services Efficiently

You can also create flows for post-booking services:

Book airport pickup/drop

Schedule spa appointments

Request housekeeping or amenities

Share feedback after checkout

These automations ensure smooth communication and an elevated guest experience.

 

How to Set Up WhatsApp Flows in Notiqoo

Getting started with WhatsApp Flows is quick and easy:

Step 1: Design your flow in Meta’s WhatsApp Flows Playground — add texts, buttons, and forms, then copy the generated JSON code.

Step 2: Go to Meta Business Manager → WhatsApp Manager → Message Flows, create a new flow, paste your JSON, and publish it.

Step 3: Convert your flow into a WhatsApp Template by creating a new “Flow” type template and submitting it for approval.

Step 4: In your Notiqoo Dashboard, sync approved templates under Settings → Template Settings, then open a chat and send your flow to customers.

👉 For a detailed step-by-step guide, visit the Notiqoo Documentation section.

Benefits for Your Hotel

• Faster Enquiry Handling – Respond instantly and collect key booking info.
• Personalized Guest Experience – Capture preferences to make stays special.
• Pre-Check-In Coordination – Gather meal choices, check-in times, and special needs early.
• Automation & Efficiency – Reduce manual work with guided WhatsApp interactions.
• WooCommerce Integration – Connect bookings, customer data, and automation seamlessly.

 

Final Thoughts

With Notiqoo’s WhatsApp Flow feature, your hotel can transform how it interacts with guests — making enquiries smoother, bookings faster, and experiences more personal.

From collecting guest details to handling food preferences and appointment bookings, Notiqoo makes it simple to manage your entire customer journey inside WhatsApp.

Upgrade to Notiqoo Pro to handle all guest interactions easily and professionally.

Add-on Plugin: Notiqoo Automator

Take automation to the next level with Notiqoo Automator, an exclusive add-on for Notiqoo Pro users.

By integrating Notiqoo Automator, you can:

• Automatically reply to guest enquiries
• Send booking confirmations instantly
• Schedule reminder messages or follow-ups

With Notiqoo + Notiqoo Automator, your hotel can offer smart, automated, and comfortable customer experiences — all through WhatsApp.