Features

Abandoned Cart Recovery

Recover lost sales by sending automated WhatsApp messages to customers who have abandoned their carts, directly from the Notiqoo Chat Dashboard.

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Separate Messages to Admin & Customer

Send different WhatsApp message templates to customers and store admins, making communication more personalized and targeted.

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Two-Way Messaging

Enable two-way WhatsApp communication to send and receive messages directly from customers within the Notiqoo Chat Dashboard.

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WhatsApp Interactive Flows

Guide customers through step-by-step interactions like surveys, confirmations, or other processes using WhatsApp’s interactive flow feature.

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Document Sharing (Send & Receive)

Easily send and receive documents like invoices and images through WhatsApp, facilitating smoother communication with customers.

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Customizable Chat Widget

Choose from multiple styles and layouts for your WhatsApp chat widget, allowing customers to start chats with ease from your site.

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Click-to-Chat Links

Generate direct WhatsApp chat links to place anywhere on your site or emails, enabling customers to instantly connect with your business.

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WhatsApp QR Code

Offer customers a scannable QR code to instantly open a chat with your business on WhatsApp with a single scan.

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WhatsApp Chat Icon

Display a customizable WhatsApp chat icon on your site, letting customers reach out with a personalized message, position, and label.

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Shortcode Support

Use the [woom-chat-widget] shortcode to display the WhatsApp chat widget wherever you need it on your site.

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WooCommerce Booking Plugin Compatibility

Integrate seamlessly with WooCommerce booking plugins to handle appointment and reservation-related WhatsApp notifications.

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Quick Reply

Speed up responses by using the quick reply feature to instantly send predefined messages to customers.

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Mark Messages as Read

Easily manage WhatsApp conversations by marking incoming messages as read directly within the Notiqoo Chat Dashboard.

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Add New Contacts

Add new WhatsApp contacts from the chat screen and start conversations without leaving the interface.

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24-Hour Messaging Window Tracker

Monitor and manage WhatsApp’s 24-hour messaging window for customer interactions to ensure timely communication.

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Quick Notes

Add internal notes to chats for context and efficient follow-up, ensuring smooth communication with customers.

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Message Templates

Create and manage reusable message templates, streamlining communication and ensuring consistent messaging across your team.

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Dedicated Chat Menu

Access all chat features and settings through a dedicated chat menu for better navigation and management.

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Catalog Support

Share WooCommerce product catalogs and order details via WhatsApp catalog messages, allowing customers to browse and shop directly through chat.

Coming soon
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Addons

Team

Role-Based User Access

Define access permissions with two distinct roles: WhatsApp Admins have full visibility into all customer chats, can assign conversations, and oversee team workflows, while Operators handle only their assigned chats. Each role sees only relevant conversations through dedicated dashboards for focused and efficient communication.

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Chat Assignment

Assign chats manually to available operators or automate distribution using rules like round-robin or operator availability—ensuring even workload and quicker response times.

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Web Application Access

Access the Notiqoo Team dashboard seamlessly through any desktop browser—no additional setup needed.

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Mobile App Support

Manage chats on the go from mobile browsers or supported apps, enabling constant connectivity for admins and operators alike.

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Performance Analysis Tools

Track key metrics like operator activity, average response time, and resolution rates to improve team performance and support quality.

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Automator

Order-Based WhatsApp Automation

Automatically send WhatsApp messages to customers based on specific WooCommerce order statuses like confirmed, shipped, delivered, and more.

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Instant or Scheduled Messages

Choose to send messages immediately or schedule them for a later time to ensure updates reach your customers at the most appropriate moment.

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Custom Conditions for Messaging

Set advanced conditions for each message trigger, allowing full control over when and why a message is sent.

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Personalized Message Templates

Include dynamic variables like customer name, order ID, and product details to personalize messages and enhance customer experience.

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Multiple Workflow Rules

Create and manage multiple automated workflows tailored to different order scenarios or customer groups.

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Post-Order Engagement

Send follow-up messages such as delivery confirmations, thank-you notes, or review requests to boost post-purchase satisfaction.

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