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Template Settings

📺 Watch the video tutorial to learn how to set up

Navigation:

Go to Notiqoo → Settings → Templates

Sync Now:

When you add new message templates in the Facebook WhatsApp message template section, they will not appear in the select box until you synchronize using Sync now button.

  1. Enable WhatsApp Order Status Notifications

Activate order status messages by selecting a template from the dropdown. You can customize template parameters for the header and body individually. Different templates can be set for customers and admins, or the same one for both.

  • Enable/disable notifications for each recipient type.
  • To skip sending messages to admins, simply disable admin notifications.
  • New templates added in your Meta Business → WhatsApp Templates section won’t appear until you hit the “Sync now” button.
  • You can preview how the message will look in the template preview section.

template settings

Coupon settings

When you’re setting up WhatsApp templates, you can also send discount coupons automatically to your customers. Here’s how both options work:

  • 🔄 Dynamic Coupon Code
    • Turn this ON if you want Notiqoo to automatically generate a new coupon for each customer.
    • You can decide the type of discount — like a flat ₹20 off or a percentage.
    • Set the coupon value (example: 20 means ₹20 or 20% based on your selection).
    • Choose how long the coupon will be valid — like 5 days.
    • If you tick “Individual use only”, the coupon can’t be used with other discounts.
    • Turn ON “Auto apply coupon” if you want the coupon to be applied directly when the customer clicks the button.
    • This is perfect if you want to make your customers feel special with unique codes!
  • 🔒 Fixed Coupon Code
    • If you already have a pre-created coupon and just want to send that.

    • Just type in the code (like TEST20) and you’re done.

    • No automatic generation here — it uses the exact code you’ve given.

    • This is great if you’re running a campaign with a standard coupon code for everyone.

🔁 You can use different coupon settings for different order statuses (like Pending Payment, Processing, On Hold, etc.) — and preview them anytime by clicking previw and Coupon Settings

2. Add Custom Parameters Using Filter Hook

You can define custom parameters for templates by using a filter. Add the following code in your theme’s functions.php file:

add_filter('woom_additional_template_params', 'function_name', 10, 2);
function function_name($parameters, $order)
{
    $custom_params = array(
        "param1" => '',
        "param2" => ''
    );
    if ($order !== null) {
        $custom_params = array(
            "param1" => 'value1',
            "param2" => 'value2'
        );
    }
    $parameters = array_merge($parameters, $custom_params);
    return $parameters;
}

3. WooCommerce Bookings

If you’re using WooCommerce Bookings, make sure to enable Booking Notifications to keep customers informed of their booking status via WhatsApp

notiqoo-woo-booking
4. Add Custom Buttons

You can add more buttons (e.g., call to action or quick reply buttons) in your templates. Just add them in the button section and save your changes.

Once you enable this, a custom button will appear in the WooCommerce order details page (inside each order).From there, you or your team can manually send additional WhatsApp templates to the customer.It’s perfect when you want to send a follow-up, a reminder, or any custom message after an order is placed.

custom-trigger-buttons

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